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Added 11 February, 2014

Will employees of airlines and other businesses use Google Glass to improve customer service?

What if you walked into an airport, were greeted by name and instantly updated on your itinerary and helped with whatever other information you needed? That is the promise Virgin Atlantic airlines is making to their Upper Class passengers, now that their employees are wearing Google Glass. Debuting this week at Heathrow Airport, the technology holds the promise of being, not just the future of high-end air travel, but the future of retailing in general. Now that businesses of all stripes are practically falling over each other to offer better service than their competition, innovations like Google Glass are coming to the front line of customer care.
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