I've watched it happen at the box office and on the concourse more times than I can count. A fan walks in, jersey on and wings in hand, only to realize that the fifty bucks they thought they saved on a ticket just bought them a three-hour date with a structural glass partition. They spent weeks looking at a PPG Paints Arena Seating View online, but they didn't know how to read between the lines of a digital render. By the time they sit down in Section 213, Row L, they aren't looking at the Penguins power play; they're looking at the back of a safety railing that sits exactly at eye level for anyone under six feet tall. This isn't just a minor annoyance. It's a total loss of the ticket value, the parking fee, and the night out.
The Myth of the Cheap
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