Most AI-Powered Customer Service is Not Ready for Prime Time

Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs. But so far, most people hate AI customer service. It's not hard to understand. When customers call in, they want help. And if the AI is not helpful, it is seen as detrimental. The onus is on service and support leaders to show customers that AI can streamline the service experience.